Library Professional Development & Training Blog

7 Mistakes You’re Making with Library Customer Service (And How to Fix Them)

Helen Rimmer

Published on: 05/05/2026

Is your library service feeling a bit stale? Avoid these 7 common mistakes and learn how to level up your patron interactions with our practical fixes.

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The Invisible Engine: Why 'Business as Usual' is Your Library’s Greatest Strength

Helen Rimmer

Published on: 30/04/2026

Learn how to recognise and demonstrate everyday excellence in library work. Perfect for middle managers and team leaders. Join our July 1st session.

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De-Escalation in Libraries: What to Do When Behaviour Escalates

Helen Rimmer

Published on: 17/04/2026

Learn practical de-escalation techniques for library staff. Discover how to respond to challenging behaviour calmly, set boundaries, and stay safe at work.

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